UNFORTUNATELY, DUE TO THE IMMEDIATE ACCESS TO DIGITAL PRODUCTS, ALL
SALES ARE FINAL AND NONREFUNDABLE.
However, we realize that exceptional circumstance can take place with
regard to the character of the product we supply.
Therefore, we DO honor requests for the refund for the following reasons:
Non-delivery of the product: due to some mailing issues of your e-mail
provider or your own mail server you might not receive a delivery
e-mail from us. In this case, we recommend contacting us for
assistance. Claims for non-delivery must be submitted within 7 days
from the order placing date. Otherwise, the product will be considered
received and downloaded;
Download and unzipping issues: it may happen so that you are having
problems while downloading the product or its unzipping. Claims
regarding such issues must be submitted within 7 days. If you do not
properly contact us during this period, you agree that we may construe
silence as a successful download of the product with no further right
of redress or refund for a “download issue” reason;
Major defects: although all the products are thoroughly tested before
release, unexpected errors may occur. You should contact us for such
issues. We reserve the right to rectify the error or defect within 72
hours. If any deficiency is approved and we fail to correct it within
72 hours from the date of the initial complaint letter or any other
notification provided by a Customer, the refund will be issued to the
customer in full without any compensations or reimbursements. OR, at
customer’s choice, replacement of the product of the same or around
the same value can be offered; Please be advised that temporary access
to your webhost/server can be requested by our technicians in order to
identify and fix the possible issues with our products. Failure to
provide such access in a timely manner may result in a delayed
resolution of the issue. Refusal to provide access to your server will
result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported within 7 days
from the date of the purchase. Clear evidence must be provided proving
that the purchased product is not as it is described on the website.
Complaints which are based merely on the customer’s false expectations
or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do
not satisfy any refund/return/exchange requests based on
incompatibility of our products with some third-party software
(plug-ins, add-ons, modules, search engines, scripts, extensions etc)
other than those which are specified as compatible in a description
available on the sales page of each product. We don’t guarantee that
our products are fully compatible with any third-party programs
(including web host) and we do not provide support for third-party
applications.
Requests for a refund are accepted at [email protected] within
the period of 1 week after the order is placed. You should accompany
this request with detailed and grounded reasons why you are applying
for a refund. Please make sure your request does not contradict our
Terms of Use/Privacy Policy.